Kognitiv Status

Kognitiv Hotel Services Status

All Systems Operational

Hotelmanager Operational

Kognitiv Booking Engines Operational

Core System Operational

Primary Payment Gateway Operational

Interfaces Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 23, 2021

No incidents reported today.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

Maintenance: Datacenter migration

Completed - The scheduled maintenance has been completed.
Jun 15, 23:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 21:00 CEST

Scheduled - This is a planned maintenance for a datacenter migration of our production environment to new and updated infrastructure.

During the maintenance, there will be a brief availability interruption of service when the core databases are switched over.

In addition, over the course of the maintenance work, there may be delays in the response times of the Kognitiv services. Users may lose their session and have to log back into the Hotel Manager. Full availability will be restored upon completion of the maintenance work.

We recommend that you do not change any data in the Hotel Manager while maintenance is ongoing.
Jun 15, 11:07 CEST

Jun 14, 2021

Hotelsearch performance degradation

Resolved - All services are back to full performance.
Jun 14, 01:19 CEST

Update - We still see intermitted performance-impact on the hotel search and have escalated the issue with the provider.
Services are available but response times are impacted.
Jun 14, 00:13 CEST

Monitoring - The network equipment causing the issue has been replaced by the provider.
We are monitoring the situation.
Jun 13, 21:44 CEST

Identified - We are currently experiencing degraded performance with our hotel search service due to network issues.
The problem has been identified by the provider and work to provide a resolution is ongoing.
Systems are available but users may experience longer response times than usual at the moment.
Jun 13, 21:18 CEST

Jun 13, 2021

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.