Downtime

Hotel Manager and Dynamic Shop Responsive are down

Hotel Manager and Dynamic Shop Responsive went down.

Maintenance

Database maintenance

Due to the planned migration of the NTP database, service degradation and potential downtime may occur between 9am and 10am CET today (29th of June).

The migration may cause up to 5 minutes of a downtime / service degradation, during which users may receive delayed responses or error messages when trying to work as usual.

If an inconsistency occurs, please wait until the migration is complete before contacting our Hotel Support Team.

Maintenance

Scheduled Airbnb Maintenance on June 27

Due to a migration of the Airbnb interface, potential downtime of the Airbnb connection may occur between 9 and 11 AM CEST.

Migration may result in up to 2 hours of downtime, during which there is a window of a few seconds when the listing will not be bookable, and a window of up to 10 minutes when prices and availability may not match those in Kognitiv.

If there is an inconsistency, please wait until the migration is complete before contacting our Hotel Technology Support Team.

Degraded

Service Outage of our Telephone Service

Due to a technical problem with our telephone provider NFON, our Hotel Technology Support is currently unavailable by phone. For more information about the issue and any status updates, please visit this https://status.nfon.com/

We kindly ask you to send us an email in urgent cases to hts@kognitiv.com